shipping & delivery

Processing Time

We typically ship 6 days a week with all orders being processed on the same or next business day. We ship via USPS, FedEx and UPS depending on the size and weight of the order. All orders will be provided a tracking number upon shipment.

Lost packages

We are not responsible for lost, stolen packages once the tracking information has reported delivery. Please contact the carrier to resolve in this case. 

returns & exchanges

Return Window

Items purchased online are eligible for returns up to 5 days after delivery as indicated by the carrier tracking.

return policy

Any item must be returned in the condition it was received.

Returned items must be in the same condition as received with tags attached, free of stains & odors/scents, unworn and unwashed.

It is the customers is responsibility for paying all shipping costs for returns or exchanges.  Shipping costs are non-refundable. 

Items purchased in-store can be returned up to 30 days for store credit.

return address

All Returns should be mailed to:

Rock It Resell
12640 NW Cornell Rd,
Portland, OR 97229, US