Help & Support
Shipping & Delivery
Processing Time
We typically ship 6 days a week with all orders being processed on the same or next business day. We ship via USPS, FedEx, and UPS depending on the size and weight of the order. All orders will be provided a tracking number upon shipment.
Lost Packages
We are not responsible for lost or stolen packages once the tracking information has reported delivery. Please contact the carrier to resolve in this case.
Returns & Exchanges
10-Day Returns on Online Orders
Items shipped to you can be returned within 10 days of delivery, as shown by carrier tracking, for a refund to your original payment method.
Contact us to start your return and we'll send you the return address. Return shipping is paid by the customer, and original shipping charges are not refunded. Once we receive the item, your refund is issued within 3-5 business days.
Return Conditions
Returned items must be in the same condition as received with tags attached, free of stains & odors/scents, unworn, and unwashed.
In-Store Purchases and Store Pickup
Items purchased in-store, or ordered online and picked up in store, can be returned for store credit within 10 days of purchase with your receipt.
Final Sale Items
Items marked as "Final Sale" are not eligible for returns or exchanges.
Return Address
All Returns should be mailed to:
Rock It Resell12640 NW Cornell Rd
Portland, OR 97229