Help & Support
Shipping & Delivery
Processing Time
We typically ship 6 days a week with all orders being processed on the same or next business day. We ship via USPS, FedEx, and UPS depending on the size and weight of the order. All orders will be provided a tracking number upon shipment.
Lost Packages
We are not responsible for lost or stolen packages once the tracking information has reported delivery. Please contact the carrier to resolve in this case.
Returns & Exchanges
10-Day Hassle-Free Returns
We want you to love your purchase! Items purchased online are eligible for hassle-free returns within 10 days from the date of receipt, as indicated by carrier tracking.
Online Returns for Store Credit
All online returns are eligible for store credit. We make it easy by providing a free return shipping label.
Simply contact us to initiate your return, and we'll email you a prepaid return label. Once we receive your return, store credit will be issued within 3-5 business days.
Return Conditions
Returned items must be in the same condition as received with tags attached, free of stains & odors/scents, unworn, and unwashed.
In-Store Purchases
Items purchased in-store can be exchanged for store credit within 10 days of purchase with original receipt.
Final Sale Items
Items marked as "Final Sale" are not eligible for returns or exchanges.
Return Address
All Returns should be mailed to:
Rock It Resell12640 NW Cornell Rd
Portland, OR 97229