Frequently Asked Questions

Rock It Resell does not purchase items outright. Consigners receive 40% of the selling price of each item. Account balances are payable 10 days after the sale to allow for our return policy.

We appreciate your generosity! Rock It Resell is a curated consignment shop, so all items brought in should be intended for sale. We do not accept items solely for donation, as we focus on selecting quality items that fit our store's needs and standards.

If you want to donate items directly to a local non-profit we recommend you reach out to non-profits in the community such as Gung Ho Ministries, Northwest Children's Outreach, and Project Lemonade.

We recommend using the free service Just Porch It.

Account balances are paid out via check, written to the account holder. Checks are available to pick up in store the 1st-21st of every month.

Items are consigned with Rock It Resell for 90 days. Items priced under $50 that have not sold during their consignment period will become the property of Rock It Resell. Items priced at $50 or higher (including shoes, purses, furniture, and equipment) must be picked up before the end of the 90-day consignment period. To best serve our store and community, Rock It Resell may discount or donate items at any time based on store needs.

Items priced under $50 that have not sold during the consignment period will become the property of Rock It Resell and are not available for pickup. Items priced at $50 or higher (shoes, purses, furniture, equipment) must be picked up before the end of the 90-day consignment period. It is the consigner's responsibility to locate and retrieve their items in-store. Any items remaining beyond the 90-day consignment period will become the property of Rock It Resell.

Bring up to two bags in. There's no need to wait by the counter — have a look around the shop while we go through them, and we'll let you know when we're finished. Then we'll talk you through what we're taking, and what we're not and why, so you know what's worth bringing next time.

If we can take the majority of your items, we'll set your account up right then and send you home with two Rock It Resell bags. After that you won't need an appointment again — just bring your bags in between the 1st and 21st of any month and hand them over. And if this batch isn't quite there, it's not a no — everything goes back home with you, and you can come back in whenever you're ready. More on our Become a Consigner page.

Four things decide it. Brand: labels our shoppers come in asking for. Condition: freshly washed, no stains, pilling, odors, or missing parts — everything on our floor has to be something you'd happily buy at full price. Season: your things sell for 90 days, so something out of season spends that whole window in front of the wrong shoppers. Demand: what our shoppers are actually buying and asking for, on our floor and in the wider resale market.

That last one catches people out, because a lovely piece nobody's looking for still just hangs there. We go by what's moving, so what we take has the best shot at selling inside your 90 days. Ask us what's in demand and bring that next time. There's more on our Become a Consigner page.

We are unable to evaluate items on demand, as we need to ensure we have enough time and staff to properly sort items for our store. First-time consigners book a drop-off appointment, and we go through the items and talk you through what we're taking while you're in the shop. Once you are signed on as a consigner, future drop-offs follow a "drop and go" system.

Rock It Resell partners with multiple local non-profits to ensure items are donated to those in need throughout our community. We partner with Gung Ho Ministries Boutique, Northwest Children's Outreach, and Project Lemonade.

The complete terms are on our Consigner Agreement page. It covers everything above plus the drop-off window (the 1st to the 21st, up to two Rock It Resell bags per month), our reusable bag policy, Golden Ticket Holder privileges, authentication of luxury and designer items, and the $25 minimum for check payouts.

We currently do not have an online portal. We invite consigners to check in via email rockitresell@gmail.com or by phone (503) 646-2021 to find out information about consignment drop offs, inventory status, account balance, and any other information regarding their accounts.

Unfortunately, we service hundreds of consignors during any given month and are not staffed appropriately to make phone calls for every sale that happens in store. We invite consigners to call in (503) 646-2021 or email rockitresell@gmail.com to check their account balance and consigning status.